Refund Policy

Refund Policy - Crocs For Kids

Thank you for shopping at Crocs For Kids. We want you to be happy with your purchase. If you're not completely satisfied, we offer hassle-free returns and refunds within the guidelines below.

Returns:

  • You have 30 days from the date of delivery to request a return.
  • Items must be unused, unworn, in their original condition, and with all tags and packaging intact.

Refunds:

    • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Return Shipping:

  • You are responsible for the cost of return shipping. We recommend using a trackable shipping service.
  • Original shipping costs are non-refundable.

Exchanges:

  • To exchange an item for a different size or color, please contact us at support@crocsforkids.com, and we'll guide you through the process.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at support@crocsforkids.com with photos of the damage. We will work with you to resolve the issue promptly.

How to Initiate a Return:

  1. Contact us at support@crocsforkids.com to request a return.
  2. We will provide you with a return shipping address and instructions.
  3. Once your return is received and processed, we will notify you of your refund.

Contact Information:

  • Business Phone: +55 21 96588-2248
  • Email: support@crocsforkids.com
  • Business Address: Rua Omar Bandeira Ramidam Sobrinho 16, Rio de Janeiro, Brazil 22790-662

By purchasing from Crocs For Kids, you agree to this Refund Policy. We appreciate your business!

Important Notes:

  • Refunds may take several days to appear on your statement, depending on your bank or credit card company.
  • We do not accept returns on sale items or gift cards.

Please don't hesitate to contact us if you have any questions.